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| ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF PURCHASE.
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Include a copy of the original packing slip or invoice.
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Returned merchandise must be received unused in its original packaging.
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Custom products (including helmet shields, custom ordered PPE) are not returnable if they were made to your specifications. Only product defects or customization mistakes are returnable.
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If you return a product for a size and/or style exchange, you are responsible to pay the shipping fee to return the product(s). You may be responsible for shipping charges for the second shipping charge, unless otherwise approved.
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You are responsible for insuring products that are sent back to us as we are not responsible for lost items. We suggest you use a shipping method with tracking.
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We will quickly replace, refund, or exchange any unused products that do not meet your expectations.
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A 100% credit will be applied to your account for the cost of returned products. Refunds do not include shipping costs unless caused by an error on our behalf.
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After your merchandise is returned and examined you will receive a full refund for the product. Shipping costs will not be refunded. If you made your purchase with a credit card, credit will be applied to that card.
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If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise.
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If your product is not found in its original condition, the item will be shipped back to you.
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Important Note on Boot Returns:
Boots may be returned if upon receipt of your order you determine the sizing is incorrect. You’re sizing decision and the acceptance of your boots must happen before you put them in service. Boots returned with any evidence of use will be returned to you and credit denied.
Important Note on Helmet Returns:
Helmets may be returned if upon receipt of your order the helmet is not what you expected or does not fit properly. You must make this decision before you put your helmet into service, install decals, mark your name on the helmet, or make any other alterations to the helmet. Do not remove any protective coverings from the face shield, goggles or bourke flip eye-shields until you decide on keeping the helmet. Helmets returned with any evidence of use, will be returned to you and credit denied.
If you return boots or a helmet for a size and/or style exchange, you are responsible to pay the shipping fee to return the product. You may be responsible for shipping charges for the second pair of boots or a helmet we ship to you, unless otherwise approved.
Please Ship Return Merchandise With Prepaid Freight To:
Bennett Fire Products Co., Inc.
Attention: Returns/Exchange – Department
195 Stockwood Drive Suite 170
Woodstock, GA 30188
Phone: 770-591-0520
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